Subscription Policy

Introduction

Some items on Dripr are available for purchase as a subscription. This policy outlines how subscriptions work, how you’ll be charged, and how you can manage, pause, or cancel them at any time. By purchasing a subscription, you agree to the terms outlined below.

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How Subscriptions Work

When you subscribe to a product, you’ll receive recurring deliveries based on the frequency and duration you select during checkout (e.g., every 2 weeks, monthly). You can manage these settings from your Dripr account dashboard at any time. Your subscription will continue until you cancel it.

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Billing & Payments

• Recurring Charges: Your saved payment method will be charged automatically before each shipment. Charges will occur based on the billing frequency selected (e.g., every 30 days).
• Secure Payments: All payment details are stored securely via our third-party payment processor (Shopify Payments).
• Failed Payments: If a payment fails, we’ll retry the charge and notify you. Repeated failed payments may result in your subscription being paused or cancelled.

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Subscription Renewals

Some subscriptions may have a set duration (e.g., 3-month or 6-month plans). These may auto-renew at the end of the term unless you cancel beforehand. We’ll send you a reminder email before any renewal.

If you do not wish to renew:

• Visit your account dashboard
• Select your subscription
• Click “Cancel Subscription” before the renewal date

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Managing Your Subscription

You can manage all aspects of your subscription from your Dripr account, including:

• Changing delivery frequency
• Skipping a delivery
• Updating your payment method
• Updating your shipping address
• Pausing your subscription
• Cancelling your subscription

To ensure changes take effect before the next billing cycle, please make any edits at least 24–48 hours before your next scheduled charge.

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Cancellations

You may cancel your subscription anytime, unless otherwise stated (e.g., for prepaid fixed-term subscriptions).

To cancel:

1. Log into your account
2. Go to “Subscriptions”
3. Select the subscription you'd like to cancel
4. Click “Cancel Subscription”

If you cancel after a payment has been processed, that order will still be fulfilled, and future payments will be stopped.

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Skipping or Pausing Deliveries

Need a break? You can skip an upcoming delivery or pause your subscription without cancelling it:

• Skip: Delays just the next order
• Pause: Temporarily halts all future deliveries until you resume

This can be done via your account dashboard.

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Prepaid Subscriptions

Some subscriptions may be paid upfront for a fixed term (e.g., 3 or 6 months). These are non-refundable once purchased and will automatically expire or renew depending on your settings.

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Notifications

We’ll notify you by email:

• When your subscription is renewed
• If there are payment issues
• For any major changes to our subscription terms

Please ensure your email address is up to date in your account settings.

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Changes to This Policy

We may update this Subscription Policy from time to time. We’ll notify active subscribers of any material changes in advance.

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Contact Us

If you have any questions or need help managing your subscription, contact us at support@dripr.co or via the Contact page on our website.